Posts Tagged ‘Windows XP’

Create a link to Microsoft Offer Remote Assistance and get another free support tool

Remote Assistance When using Microsoft Remote Assistance to help users in a company (why not it’s free), it can be helpfull to have a shortcut to Offer Remote Assistance somewhere handy. But for some reason the only way to find Remote Assistance is by going thru Help in Windows XP. You can however make a small shortcut your self, simply by creating a shortcut and pasting the following link in it. In Vista you can even install a gadget with the Offer Remote Assistance form in it.

Remote Assistance might not be the easiest thing to get working, but once it works it is a nice support tool to have and the best part of it is its free, it comes preinstalled in your clients, so why not use it? Even if you have something else running it is still a free tool to use just in case. Read the rest of this entry »

How to fix problems with automatic updates not installing hotfixes and service packs

Microsoft UpdatesSometimes the automatic updates service is interupted while updating the machine, this can result in updates with corrupted data that prevents the service from installing the updates correctly and failing the service. This means the machine will never get past the updates that are giving an error and continue to try and install over and over. This happens on just about any Windows machine that uses Automatic Updates, including Windows XP, Windows Vista, Windows Server 2003 and Windows Server 2008.

  • The error prevents the workstation or server in installing updates, roll up packs, hotfixes and service packs, both manually and automatically.
  • The error can also be that the Cryptographic service will not start correctly.
  • The event error message contains information like not able to verify integrity of update.inf and similair.
  • The error is in the verification of the update in Microsoft, this authentication is done with certificates by the Cryptographic service. 

The reason I am describing this error, is that it seems pretty normal, it can happen from servers being shutdown due to power failure, crashes, etc. It took me some while to find any good information on how to correct this error, or more correctly I found alot of information but little that helped.

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