Posts Tagged ‘Google’
Dont forget to google it and take a vacation!
Most experienced consultants use Google daily to find descriptions of problems and solutions, knowing your way around Google and making a good search, can mean the difference between identifying and solving a problem within minutes or hours.
Many times a customer have asked me how to solve a problem, that I didnt know the answer to on the top of my head, after all there is a lot of issues and only so much memory and experience. Not once have I recieved any negative responses from saying “let me do a little research and i will come right back to you”, on the contrary the customer is happy and relieved that I will help them. Dont drop the ball and say “no sorry cant help you”, must customers dont have the time or experience to search for an answer them self, why else would they be asking. Read the rest of this entry »
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